Help & FAQs

FAQs

Ordering

Can I cancel my order?

We totally understand; changing your mind is normal! However, once an order has been placed, we can't modify or cancel it at this time. We're working to offer a cancellation option in the future.

What do I do if I have questions or concerns?

We're here to help. Contact us if you have any questions, concerns, or comments. We promise to respond within 48 hours. Remember that inquiries submitted on Fridays will be answered the following business Monday.

Shipping

Where do you ship to?

We ship national via USPS, UPS, DHL, and FedEx. If you'd like to inquire about shipping to specific destinations, please contact us.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days, depending on your location. Express shipping is available for an additional charge. Estimated times for international shipping are calculated at checkout.

Returns and Refunds

How do I return a product?

We accept returns within 30 days of receiving the order. It's important that the product arrives in the same condition as it was received, undamaged, and in its original packaging.

What happens if the product arrives damaged?

If your item arrives damaged, please contact us immediately to resolve the issue. We'll ensure you receive a quick and satisfactory solution.

How long will it take to receive my refund?

Refunds are processed within 7 days of receiving the returned product, provided it meets the established requirements.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.