Privacy policy

Privacy Policies and Terms of Use

At FYGDA: Epoxy Resin Gallery, we value our customers' trust and are committed to ensuring a safe, transparent, and satisfactory shopping experience. Here we detail our privacy policies and terms of use, designed to protect your rights and keep you informed about the operation of our store.

Privacy Policy

• Collection of Personal Data: The personal data you share with us (name, address, email, payment information, etc.) is used exclusively to process orders, improve your shopping experience, and communicate news about our store.

• Information Protection: We use advanced security technology to ensure that your personal data is protected against unauthorized access, alteration, or misuse.

• We Do Not Share Your Data: We never sell or share your information with third parties, except with our logistics partners (USPS, UPS, DHL, and FedEx) to complete your shipments.

• Cookies and User Experience: Our store uses cookies to offer a smooth and personalized browsing experience. You can configure your browser to disable cookies if you prefer.

Order and Shipping Policy

• Order Processing: All orders placed in our store are processed within the first 24 hours. Once payment is confirmed, we begin preparation and shipping.

• Shipping Methods: We work with USPS, UPS, DHL, and FedEx to ensure your products arrive quickly and safely. We offer standard and national shipping, and we provide estimated delivery times at checkout.

• Lost or Damaged Shipments: If your order arrives damaged or you do not receive it, please contact us immediately so we can investigate the matter and offer you a satisfactory solution.

Return and Refund Policy

• Returns: You may return any product within the first 30 days of receiving it, as long as it is in the same condition as it was delivered, undamaged, and in its original packaging.

• Refunds: Refunds are processed within 7 days of receiving the returned item. Returns and refunds are subject to a case-by-case evaluation, ensuring that they meet our requirements.

• Damaged Products: If the product received is damaged, please contact us immediately and provide photographic evidence to ensure a quick and efficient process.

Terms of Use

• Intellectual Property Rights: All text, images, and products displayed in our store are the exclusive property of FYGDA and are protected by intellectual property laws.

• Use of the Site: Customers agree to use our web store solely for personal, non-commercial purposes, respecting our policies and terms of use.

• Policy Updates: FYGDA reserves the right to update its policies and terms at any time in order to improve the services offered to our customers.

Contact Us

If you have any additional questions about our policies or terms, we are available to assist you. You can send us a message through our contact page, and we will be sure to respond within 48 hours.